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How novavip969 Handles Your Personal Information

When you open an account and link your DANA, OVO, or GoPay wallet, we collect only what we need to process your transactions and keep your account secure.

Account data transparencyWallet info protectedYour rights, clearly statedContact us any time
novavip969 How novavip969 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is used, want to correct information on your account, or need to request data deletion, our support team handles privacy queries directly. You can reach us through live chat on the site, by email, or through our account help form. We aim to respond to all data-related requests within a reasonable timeframe, subject to the complexity of your request and any obligations under local law.

Live Chat Start a chat session from any page on the site. Identify your query as a privacy matter and our team will route it to the right person.
Email Support Send your data request or privacy question to our support email. Include your registered account email so we can verify your identity before responding.
Account Help Form Log in to your account, go to the Help section, and submit a privacy or data query through the form. Responses are sent to your registered email.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply security measures at every layer — from the moment you enter your account credentials to the point your DANA, OVO, or GoPay transaction is confirmed. Session tokens expire automatically after inactivity, and any new device login triggers a verification step. Below are four specific areas where we put these commitments into practice.

Wallet Data Security

Your DANA, OVO, and GoPay identifiers are stored in encrypted form. We never display your full wallet number after the account setup step is complete.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences through your browser settings at any time.

Data Retention Policy

Account data is retained while your account is active. If you close your account, transaction records are held only for the period required under applicable local law and then deleted.

Your Access Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or submit a deletion request — all via the support channels listed on this page.

Privacy Policy Questions Answered

These are the questions we hear most often about how we handle your data. If your question is not covered here, reach out through live chat or the account help form and we will respond directly.

We collect your name, email address, phone number, and the e-wallet details you link — such as your DANA, OVO, or GoPay account ID. We collect only what is needed to run your account.

Your wallet details are shared only with the payment processor needed to complete your transaction. We do not sell or pass your wallet data to advertisers or unrelated third parties.

Account data is kept while your account is active. Transaction records are retained for the period required by applicable local law. After that period, the data is deleted from our systems.

Yes. Submit a data access request through our live chat or account help form. We will verify your identity and send a summary of the data we hold on your registered account.

Send a deletion request via the email or account help form listed on this page. We will process your request subject to any retention obligations under local law and confirm once complete.

We use session and analytics cookies. Session cookies are needed for your login to work. Analytics cookies can be turned off through your browser settings without affecting your account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.